I bought an electric fireplace from a local outlet store not too long ago, and when I got the electric fireplace home and put it up it turned out that the thing did not work at all.
I was pretty mad to be totally honest here.
That was not an easy task lugging that huge thing into my home but then having to take it out of the box and do all the building and installing just to find out it did not work right was the real kicker! Just to return the electric fireplace it was a big huge major headache all together. I did not know what I was going to do to be honest. But I had no choice in the matter other than to disassemble it, get it back into the box and haul this huge king mother back into my truck and drive back to the outlet store the next day to return it! The return when I got there was not a big hassle at all. They did not argue or want proof of this and that. It was more or less a common sense type thing that if this electric fireplace was really working no one in their right mind would have went through all that to get their money back because they decided they just did not want it anymore! So I got my money back. However, I did not opt in to get another electric fireplace to replace it. I decided to just scrap the idea of having an electric fireplace in my home and I figured I would buy a gas fireplace sometime soon.