I was going through the website our Heating & A/C company recently put up.
I wanted to make an appointment for oil furnace repair & every one of us got a flyer saying every one of us could now make all appointments online.
I was trying to make an appointment, however when I pressed the button, nothing happened. There wasn’t a single fasten that worked, so I called the Heating & A/C business. I told her the website wasn’t working properly & how I tried to make an appointment to have the oil furnace tested. The fasten to make an appointment didn’t work. She said it had worked when they made the website live & asked if I wanted to make an appointment with her.I was exasperated & nearly told her I wouldn’t have called if I didn’t want to make an appointment. I wouldn’t have wasted time on the laptop if I didn’t want an Heating & A/C appointment. Instead of getting exasperated with her, I simply told her yeah, please, & waited for her to give myself and others an appointment. She said that as soon as the website was working properly, I should check it out. I wondered if they were going to send notification to their patrons when the website was working properly, but I didn’t want to hang on much longer. I wanted my appointment & to get off the phone. She thanked myself and others for letting them think the website wasn’t working & promised they would make corrections. She provided myself and others an appointment, & I was quick to say thank you & goodbye. My oil furnace was getting tested, & I wasn’t about to use their website again. They aren’t supposed to be so difficult to navigate.