The most memorable patron interaction I have had this year as an HVAC tech would be with a mom who only proposed a quality HVAC in their baby registry… I know the benefits of having a climate-controlled current home for an infant, but even as a cooling expert, I did not consider it necessary when I birthed all my children, and we got a call from the mom early in January, and she explained that she had been told both of us were the best in a/c replacement within the local cooling industry. We were all sort of expecting her to ask for an inspection of her a/c filter, akin to most of our current customers, even though she proposed to add us to her baby registry, then she explained that her house had an older air conditioner and wanted an update before her first child was born in early June. We were all impressed by her thoughtfulness and proposed to her that an HVAC professional inspect her house so both of us could have certain details on the best cooling technology. I was really excited to learn why she thought heat and A/C products were better than having all the cute little things people give babies. She explained that having a current HVAC installed was one of the ways she was hoping to ensure her baby slept safely without her worrying about overheating. A look at her house indicated that she would need a current company to task on some ducting concerns both of us identified that would interfere with the efficiency of the AC. I helped her make the baby registry for the current cooling device and linked it to our HVAC corporation with a description of what she needed, but by the end of May, both of us had installed the a/c, which had a programmable temperature control, after overwhelming support from her friends and family.