I’ve worked for a small HVAC company for the last ten years.
I am the receptionist, but I handle all sorts of tasks.
Along with scheduling installations, repairs and maintenance, I take care of billing and inventory. I keep track of the certifications, licensing, insurance and training updates for the technicians. I make sure our service vehicles are insured and serviced. I reach out to our clients who are enrolled in our maintenance agreements and remind them when it’s time to schedule a tune-up for their heating or cooling system. When I first got the job, I didn’t know very much about the heating and cooling industry. I gradually gained quite a bit of knowledge. I gained insight into the many types of heating, cooling and indoor air quality options. I can now talk to our clients about air conditioners, furnaces, boilers, ductless mini-splits, hybrid heating, boilers and air purifiers. I’ve learned the importance of proactive cleaning, testing and troubleshooting for all makes, models and ages of equipment. I’ve seen that the majority of repairs our guys handle are the result of neglected service. Having our guys take a look at the system catches problems and resolves them before they graduate into more expensive malfunctions. They make sure of maximum comfort, energy efficiency and healthier air quality. Our technicians provide proof of professional service to fulfill the requirements of the manufacturer’s warranty coverage. There are a lot of very good reasons to keep up with annual tune-ups. It’s sort of ironic that our heating and cooling system in the office is not very well taken care of. Our technicians are scheduled non stop from the beginning to the end of their shifts. They handle residential and commercial needs. There never seems to be time for them to check out our heating and cooling equipment.