I learned the hard way how important it is to research an HVAC company before hiring them.
I should have taken the time to read customer reviews and make sure the company maintained a good standing with the Better Business Bureau.
It would have been helpful to know ahead of time that this company doesn’t require NATE-certified technicians, isn’t factory authorized and doesn’t guarantee their work. Instead, I called the first local HVAC company that showed up in my google results. I needed a new furnace installed and hoped to get the job handled quickly. They were able to show up the very next day and provided a free estimate, so I was happy about that. I was smart enough to look into the different makes and models of furnaces on the current market. I knew which features I wanted and was willing to pay extra for an Energy Star qualified model. However, when the technicians arrived at the house with the new furnace, it was the wrong model. I refused to let them install it. I then waited six weeks for the correct model to come in. The installation process was disorganized and created a tremendous amount of mess in the house. When the technicians were all finished, the furnace made a rattling noise every time it started up. After all sorts of complaints and repairs, I finally called a different HVAC company to take a look. They found that the furnace was not installed properly and was leaking a tremendous amount of energy because of it. Fortunately, the issues were able to be resolved by this second company.